Let’s get you connected

Enter your name so your support team can find you, then download our Windows support app.

Your name

Download Loom for Windows, open it, and choose how to connect. Your technician will see your computer when it connects.

Your session:

Install for support through restarts and the sign-in screen. If you can’t approve installation, choose “Connect without installing”; support resumes after you sign in.

✓

Only connect if you requested support. Your technician and authorized AI assistants can view and control this computer. Access expires after 24 hours or when your technician ends the session.

Loom by Legate · Windows support